Terms of Service

This Terms of Service explains the rules, responsibilities, and conditions that apply when using our website and purchasing products from our online store.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read and understood these terms.
These terms govern your use of the website, products, and related services.

2. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of login information.
You agree to provide accurate and up-to-date information when registering or placing an order.

3. Product Information and Availability

We strive to provide accurate descriptions, images, and specifications of products.
Availability, pricing, and product details may change over time without notice.

4. Orders and Payment

All orders are subject to verification and acceptance.
Payment must be completed using the methods described in the Payment Method Policy.
Once payment is confirmed, orders will be processed according to the Shipping Policy.

5. Shipping, Cancellation, Returns, and Refunds

Shipping, cancellations, returns, exchanges, and refunds are handled in accordance with their respective policies:

• Shipping Policy – for delivery and processing timelines

• Order Cancellation Policy – for cancellation conditions and procedures

• Return and Exchange Policy – for eligible returns or exchanges

• Refund Policy – for refund processing and methods

Links to these policies are available on the website for reference.

6. Intellectual Property

All content on the website, including text, images, and layouts, is protected by applicable intellectual property laws.
Unauthorized use or reproduction is prohibited.

7. Limitation of Liability

Use of our website and services is at your own risk.
We are not responsible for indirect, incidental, or consequential losses, technical interruptions, or delays caused by third parties.

8. Policy Updates

We may revise these Terms of Service at any time.
The latest version will always be available on the website.
Continued use of the website constitutes acceptance of the updated terms.

9. Governing Law

These terms are governed by the laws of Australia.
Disputes arising from these terms will be subject to the applicable legal jurisdiction in Australia.

10. Contact Information

For questions regarding these terms:

Address: 5602 Maple Ave Apt 2419, Dallas, TX, 75235, US
Phone: +1 (346) 766-5070
Email: partnerhelp@hearthbrim.com
Business Hours (Australian Time): Monday – Friday, 09:00–11:30 & 14:00–18:00