This Refund Policy explains how refunds are handled when orders are cancelled or returned, and outlines the procedures and timing involved.
Refunds may be considered in the following situations:
Orders cancelled according to the Order Cancellation Policy
Approved return requests under the Return Exchange Policy
Items received that are damaged, defective, or incorrect
Each refund request is reviewed individually, considering the returned item’s condition and details provided in your request.
Approved refunds are processed back to the original payment card used, such as Visa or MasterCard.
Processing typically takes 3–15 business days depending on the card issuer.
If a refund does not appear after this timeframe, please contact us to investigate.
Additional review may be needed in cases including:
Missing or incomplete return documentation
Items not matching the condition described in the refund request
Payment verification issues
Every request is evaluated on its own to ensure fair handling.
Refunds are issued only after verification of the returned items and supporting details.
We are not responsible for delays caused by third-party banks or shipping services.
Customers are expected to follow return instructions as outlined in the Return Exchange Policy.
Shipping fees for verified product issues or incorrect deliveries are covered by us.
For returns without a specified reason, shipping costs are the responsibility of the customer.
Any transaction fees applied by the payment provider are handled in accordance with their policies.
For refund inquiries or follow-ups:
Address: 5602 Maple Ave Apt 2419, Dallas, TX, 75235, US
Phone: +1 (346) 766-5070
Email: partnerhelp@hearthbrim.com
Business Hours (Australian Time): Monday – Friday, 09:00–11:30 & 14:00–18:00
loading
