Payment Method Policy

This Payment Method Policy describes the available payment options, processing procedures, and related responsibilities for orders placed through our online store.

1. Accepted Payment Methods

We accept the following payment methods:

• Credit and Debit Cards: Visa, MasterCard

• Other methods may be made available at checkout and are clearly indicated.

All payments must be authorized and completed at the time of purchase.

2. Payment Processing

Payments are processed securely through authorized payment gateways.
Card details and other sensitive information are transmitted and stored in accordance with applicable data protection regulations.

3. Payment Confirmation

Orders are confirmed once payment has been successfully processed.
If payment fails, the order will not be processed until the issue is resolved. Customers will be notified in case of any problem during payment.

4. Refunds and Chargebacks

Refunds are handled according to the Refund Policy.
In case of disputes or chargebacks, we may request supporting documentation to verify the transaction. All disputes are reviewed individually.

5. Responsibility Statement

Customers are responsible for ensuring the accuracy of payment information provided.
We are not responsible for delays or failures caused by the financial institution or payment provider.

6. Contact Information

For inquiries regarding payment issues:

Address: 5602 Maple Ave Apt 2419, Dallas, TX, 75235, US
Phone: +1 (346) 766-5070
Email: partnerhelp@hearthbrim.com
Business Hours (Australian Time): Monday – Friday, 09:00–11:30 & 14:00–18:00