Contact Us

This Contact Us Policy explains how you can reach us for inquiries about orders, products, or policies.

1. Methods of Contact

You can contact us via:

• Email: For questions about orders, products, or policies.

• Phone: For real-time support during business hours.

Providing accurate information helps us respond efficiently.

2. Information to Provide

When contacting us, please include:

• Your order number (if applicable)

• Relevant payment details

• Clear description of your inquiry or issue

• Supporting photos or videos if relevant

This ensures we can handle your request effectively.

3. Response Time

We aim to respond during business hours.
Response time may vary depending on the complexity of your request.
Inquiries received outside business hours will be addressed on the next business day.

4. Business Hours

Our support team is available:

• Monday – Friday: 09:00–11:30 & 14:15–18:00 (Australian Time)

5. Responsibility Statement

We review every inquiry carefully to provide accurate guidance.
We are not responsible for delays caused by email delivery issues or network problems.

6. Contact Information

Address: 5602 Maple Ave Apt 2419, Dallas, TX, 75235, US
Phone: +1 (346) 766-5070
Email: partnerhelp@hearthbrim.com