This Shipping Policy explains how we handle order processing, delivery, tracking, and related responsibilities for all purchases made through our online store.
We currently provide shipping services within Australia only.
Orders placed from locations outside Australia are not supported.
Delivery to remote or rural areas may take slightly longer than urban locations.
Orders totaling AUD 69.99 or more (including 69.99) are eligible for free shipping.
Orders below AUD 99.99 incur a flat shipping fee of AUD 3.99.
Shipping fees are calculated at checkout and may vary depending on the chosen delivery method.
Orders placed before 18:00 (CET) on business days are processed the same day.
Orders placed after 18:00, or on weekends or public holidays, are processed starting from the next business day.
Processing times are counted only on business days and exclude weekends and holidays.
All orders are typically prepared, packed, and dispatched within 1–3 business days.
During high-demand periods, processing may take slightly longer.
Customers will receive confirmation once their order is shipped, including estimated delivery details.
After dispatch, delivery generally takes 5–10 business days.
Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.
We recommend tracking your shipment for the most up-to-date information.
We work with trusted Australian logistics providers, including:
Australia Post – for standard and express services
Fastway Couriers – for regional and urban deliveries
Sendle – for eco-friendly and reliable options
The selected carrier depends on the delivery address and service availability.
After your order is dispatched, an email will be sent containing your order number, payment confirmation, and carrier details.
You can track your order via our website by visiting the Order Tracking page and entering your email or phone number along with the order number.
Tracking allows you to monitor the package’s progress until it reaches your address.
Product Damage or Loss: We are not responsible for damages or losses occurring during transit unless caused by mishandling on our part.
Delivery Modifications or Delays: Shipping schedules may occasionally change due to unforeseen events.
Delivery Address Accuracy: Customers are responsible for providing accurate and complete shipping details. Incorrect addresses may result in delayed or returned packages.
A signature may be required upon delivery.
Please ensure someone is present at the delivery address to receive the package.
In cases where a signature is not provided, the carrier may leave a delivery notice, and customers must follow the instructions to retrieve the package.
For bulk orders or large items, additional processing time may be required.
Customers are encouraged to review the Return and Exchange Policy for guidance in case of damaged or incorrect shipments.
Questions regarding delivery times, tracking, or shipping fees can be directed to our support team during business hours.
For shipping inquiries or assistance:
Address: 5602 Maple Ave Apt 2419, Dallas, TX, 75235, US
Phone: +1 (346) 766-5070
Email: partnerhelp@hearthbrim.com
Business Hours (Australian Time): Monday – Friday, 09:00–11:30 & 14:00–18:00
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