About Us

This About Us Policy provides information about how we operate our online store, the products offered, and user interactions with our services.

1. Store Overview

We operate solely as an online retail platform, offering home textile and bedding products.
All browsing, ordering, and support interactions are handled digitally. No offline sales or in-person services are provided.

2. Product Scope

Our offerings focus on household textiles and bedding accessories. Available categories include, but are not limited to:

• Curtains

• Pillows

• Quilts

• Throw pillows

Product availability may vary over time as listings are updated or adjusted.

3. Information Transparency

We aim to present product images, descriptions, and specifications clearly to help users make informed decisions.
All information is intended for reference and guidance prior to purchase.

4. Order Handling and Support

Orders are managed in accordance with our Shipping Policy, Order Cancellation Policy, Return and Exchange Policy, and Refund Policy.
Customer inquiries are handled through the contact channels provided on the website during business hours.

5. Policy Alignment

This About Us Policy should be considered alongside our other policies, which explain how orders, payments, shipping, returns, and personal data are managed.

6. Policy Updates

This policy may be updated periodically to reflect operational changes or updates to our services.
The latest version is always available on the website.

7. Contact Information

For questions related to store operations or policy guidance:

Address: 5602 Maple Ave Apt 2419, Dallas, TX, 75235, US
Phone: +1 (346) 766-5070
Email: partnerhelp@hearthbrim.com
Business Hours (Australian Time): Monday – Friday, 09:00–11:30 & 14:15–18:00